How is inform8r different from other messaging apps, like Viber and WhatsApp?
Are there any limits to the inform8r app?
There are no functional limits of what users can do. The only limit is the maximum number of groups that one user can create. And that is 5 per user. Need more? You can always create more accounts.
We are using Quick Response Code or shortly QR code technology as an image, so scanning it using your phone is one way to join a group. You can also do so manually, by using search inside the app and clicking on the plus(+) sign for the group in question.
You describe this as “clean messaging.” What do you mean by that?
Are there any instructional videos?
Yes. Just click the link to our Youtube channel.
What sort of groups is inform8r meant to be used with?
Is inform8r available in languages other than English?
I work in PR and marketing. How can inform8r help me?
Is there anything that requires payment about the inform8r app?
No. Inform8r app is free for everyone.
Can I login with my other social media accounts?
What is Auto Login and how does it work?
I don’t want to receive notification on my phone anymore. What can I do?
I was using my friend’s phone and accidentally switched on “Allow notifications.” Now my friend is receiving notifications for my groups. My friend is living in another city, so I can’t switch the notifications off. What can we do?
I’m on a “Search” tab, trying to find one specific group. The result of my search returned 200 hits, saying that there may be more groups. Why is that?
One of the groups appears to me to be violating privacy rights. Can you help?
Is inform8r available for Android and Apple?
Is there a desktop version of inform8r?
Privacy & Security
How does inform8r assure privacy?
We assure this on several levels. To use the inform8r app you just need to set up your name/nick name, your email (which serves as username) and your password. That’s it. Nothing more. Inside the app, you will never see other group members listed (except in one special case, so see the question “In what special case can I see who replied to the message?” nor will anyone except the creator of the group see your information. And because we respect your privacy, we never share your name with anyone. It is as if you are in a one-to-one conversation with the group organizer.
How do I add someone to an existing group?
The same way you would invite someone to the group. See the question “How do I invite people to join a group?”
Who can see who are members of a group?
Only the organizer of a group can see members.
How do I remove someone from a group and will they know that they have been removed?
The organizer of the group is the only one who can remove a member from a group. This can be achieved while editing the group and selecting the “Members & Editors” option inside the Administration section.
Removed members will be notified when they do a refresh of the groups they follow.
What is the maximum number of people in any one group?
There are several options. If you got your QR code image using SMS or email, then click on an image and tap an icon for advanced options/share (this differs for IOS or Android devices). Among other icons there is also an inform8r app icon. Select the icon and it will open the inform8r app and add you to the group. If you’re not logged in, then login and you will be added
Another option is to save your image on a mobile device. Then open inform8r and go to the “Groups I follow” tab. In the top right corner, there is a plus (+) sign. Tap on it and from the menu select “Get QR code from Photo library.” Now select your saved image.
Another option is if you can see the QR code, whether this is on TV, in a magazine, a banner or your friend’s phone. Now click plus (+) as before and select “Scan QR code.” When you see a rectangle in the center of your screen, point the mobile device so you can see the QR code in the center of your rectangle. If the QR code is correct, then you will be added to the group. If this group has a “Security pin code,” you should get it from the organizer of the group and when prompted enter it.
You can also add yourself to the public group by using search inside the app and clicking on the group.
Messaging & Content creation
What type of messages do you support in inform8r?
We support “message” and “event” types.
Event type has a location and date and time of the event, and an option called “Public results” which will show by percentage how many members pressed “Yes” and how many pressed “No” regarding their attendance. Member names will be omitted, unless in the special case described under “In what special case can I see who replied to the message?” The creator of the event has the ability to export/share results.
Message type has the option “Permanent message,” which will ignore “end date” and show the message until you change this option or one year has passed.
Both types support scheduling (weekly, monthly) and both can have a mix of text and photos. Each message can have a maximum of 6 photos, and each photo can have a caption, if you like.
Text supports three styles, regular, bold & italic.
Can you write messages and send them later?
How do I create a new message?
While being in a group there is a plus (+) sign in the top right corner. Tap it.
How do I delete a message?
While being in a group and over the message in question, swipe to the left.
A 'delete' option will show up on the right.
How do I share a message?
While being in a group and over the message in question, look for the toolbar in the footer of the message. The first icon from left is a share button. Tap it, to share.
Note: Due to Facebook policy, which prevents a pre-fill of any content in Facebook Platform Policy, 2.3. we made a workaround by coping the text into clipboard, so you can still share the text of the message. To share it, just simply tap in a text field to get a 'menu' and tap 'Paste'.
If I have a scheduled message that is also active and I try to edit it in an “Active” tab, can I do that?
Is there a limit to how long a message can be seen?
How do I add a photo into my message?
How do I dynamically position a photo inside the message?
Will photo always appear in the same place in messages, like in other social media apps?
I would like to add additional photos to the list of photos. How can I do that?
I would like to remove all photos from a message. How can I do that?
I would like to change/remove a single photo from a list of photos inside a message. How can I do that?
Yes. While typing a message, and when you start typing “http” or “www,” we will automatically parse the data when you finish the link and create it just under the message text field. Only one link is allowed, so if you want to change it, then tap on it to remove it and start typing again. Of course, you can have multiple links inside your text, but only one will stand out. When users receive such a message, they will see a part of a message as a tappable link. Tapping on a link will open a page in an internal browser.
If you have web links inside the message body, they will be clickable but only as a text.
Managing Groups & Group Options
How can I make my group private and what does this mean?
How do I edit/delete/share my own group?
While being on "My groups" tab, over the group in qustion, swipe to the left to reveal a menu options.
Now you can delete, edit or share a group.
Note: Due to Facebook policy, which prevents a pre-fill of any content in Facebook Platform Policy, 2.3. we made a workaround by coping the text into clipboard, so you can still share the text. To share it, just simply tap in a text field to get a 'menu' and tap 'Paste'.
How do I unsubscribe, see group's info or share a group that I follow ?
While being on "Groups I follow" tab, swipe to the left while bing over the group in question, to reveal a menu options.
Now you have options to unsubscribe, access group's info or share a group.
A note: Share option is only available for public groups.
If I need to create more groups than the limit allows, what can I do?
I’ve created a new group. If I now go into “Search” to find it, it is not there, but it appears after a few minutes.
Why, when I’m in a group, do I see the same messages in both the “Active” and “Scheduled” tabs?
I have a group. Can I somehow prevent unintended people from joining the group?
We’re a fitness studio and would like to share our opening hours with our members, so everyone can see it right away…even non-members. Is this possible?
I see that there are some groups with a checkbox icon beside the title. What does this mean?
Groups that have such an icon are “Verified” groups, meaning that owners of those groups have been verified for authenticity. You can get a group “Verified” by sending a request to us and we will contact you with additional information on how to become verified. This is an added measure to connote legitimacy and avoid fake groups or users or spam. We are here to help to ensure that the inform8r experience is clean and honest and just what you want it to be.
I see a group whose name is violating a law. How can I report this?
Only the creator/organizer can write inside the group. What if I’m the organizer, but I’m away and something needs to be sent as soon as possible by someone else?
You can give “permissions” for others to write inside your group. We call them “Editors.” You can add/remove “Editors” inside “edit group” under the “Members & Editors” option. Only members of the group can become “Editors.”
I have become an “Editor” of a group I follow. Where can I see the difference?
As an “Editor” of a group, what are my permissions or limitations?
What are the “Active,” “Scheduled,” “Past due” flips inside my groups or groups that I have a permission to edit?
I have successfully registered, but did not get the activation email. What went wrong?
No matter what I do, I'm not getting any notifications.
First make sure you have the "Allow notifications" option set to ON in the app setting.
Sometimes, after rebooting/reseting a phone, the app stops receiving notifications. The solution is to remove/uninstall the app from your phone and re-install it again. Then login and set permissions to receive notifications.
If this doesn't fix your problem, please use our Contact form so we can help you resolve the problem.
I've set the "Allow notifications" option to ON, but after a while, the option is set to OFF again. Why is this happening?
For consistency reasons, we frequently check if phone's notification identifier is also stored on our servers. If it's not, then we set this option to OFF.
Inconsistency can happen due to the following reasons:
a) while in "Managing Notifications," you press "Remove from other devices." This behavior is expected if you do this.
b) sometimes after rebooting/reseting a phone the notification identifier gets changed. To fix this, please see the question "No matter what I do, I’m not getting any notifications."
If this doesn't fix your problem, please use our Contact form, so we can help you resolve the problem.